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To see answers to all of our FAQ’s please visit the Guide to Using BreakShuttle

Q: How do I get my ticket?

A: When you purchase your trip through our website, you'll be sent a confirmation email in addition to your receipt. This is your "E-Ticket" and all you need to get on the shuttle!

Q: What if my friend or family member bought a ticket for me and their name is on it instead of mine?

A: If the name on the ticket is someone other than the passenger, you can change it by following the link in the ticket email. 

Q: Is my ticket refundable?

A: In order to keep prices as low, we do not offer refunds on our tickets. However, tickets are transferable, so you can sell it to someone else. Just be sure to let us know, so we have their name on the passenger list. 

Q: Do you operate your own buses?

A: We do not. We partner with fully insured and compliant commercial bus operators around the country to provide truly outstanding service to our passengers.

Other Frequently Asked Questions (click question to see answer):

Q: I was on the website last week and the ticket I am going to purchase was less expensive. Why did the ticket price go up?

Q: I don't see travel for a particular break listed on your website. Does that mean you're not running services then?

Q: Will the buses have power outlets and Wifi?

Q: My son or daughter needs to travel with their wheelchair. Is it possible to take the BreakShuttle?

Q: What are your policies regarding travelers with peanut or food allergies?

Q: Are passengers allowed to bring small pets on board?

Q: I can't find my confirmation email with my ticket. Can it be resent?

Q: I left an item on the bus yesterday. How can I get it back?

Q: What are the luggage allowances on the bus?

Didn't see your question here? Check the Guide to Using BreakShuttle