Tickets: What You Need to Know
Our COVID-19 response for fall 2020 charter trips meets or exceeds state and federal regulations and CDC recommendations. Here’s what you need to know:
- All BreakShuttle trips limit vehicle capacity to 50%.
- Passengers and drivers will wear masks covering their mouth and nose.
- Ticket purchasers agree to COVID-19 liabilty waiver detailing personal responsibility based on health conditions and known exposure.
- Passengers will confirm compliance with the health and exposure conditions prior to boarding.
Buying a Ticket
You can find available trips, stop locations and pricing on your school’s page on our website. Please note that all trips are one-way, so in order to obtain round-trip service, you will need to purchase tickets for both Outbound (leaving campus) and Inbound (returning to campus) trips. The BreakShuttle website allows you to purchase multiple tickets on the same order. This saves you time as you will only need to enter the passenger and credit card information once.
If your university is one of our Partner schools, you can make use of discount codes by joining our email notification list.
Transferring a Ticket
BreakShuttle tickets are non-refundable. They may be changed to another trip for a $10 fee by contacting our customer service team at least 72 hours prior to departure – please see details below. Additionally, you can sell or give your ticket to someone else at no charge. Just be sure to provide our customer service team the required information for the new passenger to be allowed to board.
- Under normal circumstances, tickets may be changed to another trip ($10 fee). Credit will be issued that expires after the last trip of the current school year. This year, we are running far fewer trips due to altered academic calendars and expect that more trips may be canceled. If no other trips are available and/or future trips are canceled, no future credits or refunds will be issued.
- No ticket transfers are allowed within 72 hours of travel.
- Tickets may be transferred (sold/given) to another student up to the time of departure at no charge. However, BreakShuttle must receive accurate passenger contact information (name, email and phone number) as well as a signed COVID-19 waiver (available for download on our website).
You will not receive a PDF ticket after you make your purchase. Your receipt will act as your ticket. The passenger’s name will be on the trip manifest and passengers should be prepared to show ID to either the driver or another person in charge of boarding. Passengers should also have a copy of the proof of purchase (receipt) – either digital or printed – in case there is any confusion.
Departure Day: Riding with BreakShuttle
As your trip approaches, here is some information to guide your way.
BreakShuttle does not operate vehicles. Rather, we work with top quality charter companies across the United States to provide comfortable vehicles operated by responsible, courteous drivers.
Locating BreakShuttle Buses
You will receive an email within 48 hours of departure that will contain details about the company that will be operating the trip and what the bus will look like. Please keep an eye out for a BreakShuttle sign in the driver-area window of our buses. When in doubt, please approach the driver directly to be sure that you are getting on the BreakShuttle ride for your particular school.
There is room for a reasonable amount of luggage to fit in the cargo hold of the bus and room for small personal items in the seat with you. We ask that travelers pack lightly and leave excess baggage at school or home. In the event that there is too much luggage to fit on the bus those with excess may be asked to leave it behind. Don’t let this happen to you.
BreakShuttle welcomes registered service animals onboard our buses.
Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.3, a “service animal” is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Emotional support animals, therapy animals and pets are not permitted.
If you are traveling with a service animal, please inform BreakShuttle at the time of purchase so we can prepare the appropriate accommodations and notify bus staff personnel. Please contact us at: firstname.lastname@example.org
What you need to board the bus
When you purchase a ticket, you will receive an email with a receipt for the order. The passenger’s name will be included on the manifest that will be provided to the driver. Passengers will need a valid ID (school ID or license) and proof of purchase (receipt) to board the bus.
Tickets are non-refundable. However, you can sell or transfer your ticket.
You can learn more on the BreakShuttle FAQ page.
Communicating with BreakShuttle
BreakShuttle customer service is available during regular business hours and anytime there are buses traveling. The quickest way to reach us is to send an email to email@example.com or submit a support request through the “support” tab on our website. You may also call our customer support line at 855-620-1924. Please reference your order number (if possible) when you contact customer service.
If you sign up for our email notifications, please note that these are intended to inform our customers and their family members about upcoming trips and to offer up valuable discount codes. We do send “how did we do” surveys after trips are completed so that we can understand our customers better and respond to their needs and experiences with BreakShuttle. We do not sell or transfer your contact information to any third party.
Here is our contact information: