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Frequently Asked Questions

To see answers to all of our FAQ’s please visit groupzoom.zendesk.com

Q: How do I get my ticket?

A: When you purchase your trip through our website, you'll get a confirmation email instantly in your inbox. This is your "E-Ticket" and all you need to get on the shuttle!

Q: Do you operate your own buses?

A: We use the same operational model as many regional airlines across the country (Delta Express, American Eagle etc). This means that we maintain control over the routes, the service, the marketing, and ticketing. Instead of operating the buses ourselves, we partner with top notch commercial bus operators around the country to provide truly outstanding service to our passengers.

Q: What if my (friend, family, complete stranger) bought a ticket for me. Can I still use it if my name isn't on it?

A: Absolutely! We keep a database of passenger names, thus the purchaser does not have to be the passenger. If your name is listed on the ticket instead of the passenger's, you can change it by the link in the ticket email, or contact us to change it for you.

Q: Are you affiliated with any of the colleges or universities that you serve?

A: We have relationships with the student governments and student groups at nearly all the schools we serve. However, GroupZOOM is an independent organization (started by students!) not owned or operated by any school. Although many student governments, transportation departments, and dean of student offices coordinate with us and assist in publicity, we are not affiliated with any of the colleges or universities we serve. 

Q: What type of buses do you use? Are they safe?

A: We know safety. All of our buses and charter partners are thoroughly inspected prior to each trip and are all certified by the Federal Government at the highest levels for highway safety standards. If you'd like specifics on a particular operational partner, please email us and we'll pass along the name and federal safety identifier for any of our contractors.

Q: Is my ticket refundable?

A: In order to keep prices as low as they are we cannot offer refunds on our tickets. 

 

Other Frequently Asked Questions (click question to see answer):

Q: I was on the website last week and the ticket I am going to purchase was less expensive. Why did the ticket price go up?

Q: I go to a school that already has a BreakShuttle service, but doesn't run to my city. How can I express interest in seeing a new route?

Q: I am a student or school administrator interested in utilizing the BreakShuttle services at my college or university. How do I express my interest?

Q: I don't see travel for a particular break listed on your website. Does that mean you're not running services then?

Q: Will the buses have power outlets and Wifi?

Q: My son or daughter needs to travel with their wheelchair. Is it possible to take the BreakShuttle?

Q: What are your policies regarding travelers with peanut or food allergies?

Q: Are passengers allowed to bring small pets on board?

Q: I accidentally deleted my confirmation email with my ticket. Can it be resent?

Q: My son/daughter can't print his/her ticket or confirmation email. Can they present it on their smartphone?

Q: I left an item on the bus yesterday. How can I get it back?

Q: What are the luggage allowances on the bus?

Q: What are your plans regarding the bad weather predicted?

Q: My son/daughter will not be traveling on the BreakShuttle that we have purchased a ticket for. Do we need to inform you that they will not be traveling?

Q: My plans have changed and I no longer want my BreakShuttle tickets. Can I get a refund?

Q: How do I purchase tickets for a BreakShuttle trip?

Q: I purchased a ticket for the wrong stop, or I have decided to get on or off at a different stop. How do I change my ticket?

Q: I am nervous about using your site to purchase my tickets. Is your site secure?

Q: I purchased a ticket on BreakShuttle.com but my credit card was charged to Campus Connector. Who are they?

Q: I am having problems ordering on your website. Can I order over the phone?

Q: I purchased one ticket. Does that get me trips to AND from school for break?

Q: Where can I find more information on organizing transportation for my own group trip?

Q: I received an email from someone at GroupZOOM. What is their relationship to BreakShuttle?