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How BreakShuttle Works graphic header

Buying a Ticket

You can find available trips, stop locations and pricing on your school’s page on our website. Please note that all trips are one-way, so in order to obtain round-trip service, you will need to purchase tickets for both Outbound (leaving campus) and Inbound (returning to campus) trips. The BreakShuttle website allows you to purchase multiple tickets on the same order. This saves you time as you will only need to enter the passenger and credit card information once.

If your university is one of our Partner schools, you can make use of discount codes by joining our email notification list.

Transferring a Ticket

Tickets may be changed to another trip ($10 fee). Credit will be issued that expires after the last trip of the current school year.

No trip changes allowed within 72 hours of travel.

Tickets may be transferred (sold/given) to another student up to the time of departure at no charge.

BreakShuttle tickets are non-refundable. They may be changed to another trip for a $10 fee by contacting our customer service team at least 72 hours prior to departure. Additionally, you can sell or give your ticket to someone else at no charge. Just be sure to let us know, so we have the correct name on the passenger list.

Changing the Name on My Ticket

If you purchased a ticket for someone else, the purchaser's name will be on the ticket. To change that name, follow the link in your ticket email, and enter the correct name. If that link isn't working or if you are having trouble changing the name for any other reason, just email with the order number or purchaser name, trip and new passenger name and we'll get your ticket resent as soon as possible.

Departure Day: Riding with BreakShuttle

As your trip approaches, here is some information to guide your way. 

Transportation Providers

BreakShuttle does not operate vehicles. Rather, we work with top quality charter companies across the United States to provide comfortable vehicles operated by responsible, courteous drivers.

Locating BreakShuttle Buses

You will receive an email within 48 hours of departure that will contain details about the company that will be operating the trip and what the bus will look like. Please keep an eye out for a BreakShuttle sign in the driver-area window of our buses. When in doubt, please approach the driver directly to be sure that you are getting on the BreakShuttle ride for your particular school.


There is room for a reasonable amount of luggage to fit in the cargo hold of the bus and room for small personal items in the seat with you. We ask that travelers pack lightly and leave excess baggage at school or home. In the event that there is too much luggage to fit on the bus those with excess may be asked to leave it behind. Don't let this happen to you.

Service Animals

BreakShuttle welcomes registered service animals onboard our buses.
Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.3, a “service animal” is defined as “any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.” Emotional support animals, therapy animals and pets are not permitted.

If you are traveling with a service animal, please inform BreakShuttle at the time of purchase so we can prepare the appropriate accommodations and notify bus staff personnel. Please contact us at:

What you need to board the bus

When you purchase a ticket, you will receive an email with a receipt for the order. You will also receive a second email with confirmation of your ticket. It will include a link to confirm/change the name of the passenger. The passenger’s name will be included on the manifest that will be provided to the driver. Passengers will need either a copy of their ticket (electronic or paper) or a valid ID (school ID or license) to board the bus.

Tickets are non-refundable. However, you can sell or transfer your ticket.

You can learn more on the BreakShuttle FAQ page.

Communicating with BreakShuttle

BreakShuttle customer service is available during regular business hours and anytime there are buses traveling. The quickest way to reach us is to send an email to or submit a support request through the “support” tab on our website. You may also call our customer support line at 855-620-1924. Please reference your order number (if possible) when you contact customer service.

If you sign up for our email notifications, please note that these are intended to inform our customers and their family members about upcoming trips and to offer up valuable discount codes. We do send “how did we do” surveys after trips are completed so that we can understand our customers better and respond to their needs and experiences with BreakShuttle. We do not sell or transfer your contact information to any third party. 

Here is our contact information:

Phone: 855-620-1924